Got A Question?
Let us help you by answering the most frequently asked questions about HERO SMARTSLIDER.
Is the Smart Slider SEO friendly?
Yes, it is. Search engines work in a way that they filter only the textual content from a website, without the HTML tags and CSS, JavaScript codes, plus the image alt tags. So in our slider, only the image alt tags matter and the text you write on the slides, and those will be automatically picked up by search engines.
Do I have to extendet support time per license?
Yes support time is linked to individual copies of the product or the websites where you use them. Meaning that you have to purchase separate support extensions for the same product in case of multiple licenses.
What happens when my support period expires?
You won’t be able to open new support tickets unless you renew your support period. Everything else remains the same. Each purchase is coming with 6 months included support time, which can be extended to 12 months on a discounted price at the time of purchase. Support extensions are not the same as licenses, you don’t have to re-purchase the product. You can renew your support time at an affordable price by logging in to Your Account page. See the details under the Support Period menu.
I want to include HERO SMARTSLIDER in my theme. Which license do I need?
Bundling HERO SMARTSLIDER with a theme/template can be done with an extended license. One extended license is required per theme /template, you want to include in.
Does the Slider work with my theme and plugin?
Yes, should work with any theme and any plugin. We’re closely following all standards, recommendations, and best practices to avoid any incompatibility issues whenever it’s possible. As part of our Support Policy, we’re also available to help you with integration and compatibility related cases.
What are the plugin requirements?
We supports all modern web browsers: Chrome, Firefox, Safari, Opera, Edge, Internet Explorer 11. The WordPress plugin requires WordPress version 3.5 or newer and PHP version 5.7 or newer.
How do I update HERO SMARTSLIDER?
You can download new versions at any time by logging into the Account page. The WordPress plugin also has an auto-update feature (with active support license), so you can install new versions with a single click by navigating to Dashboard -> Updates after product activation is complete.
I purchased a license. How do I get started with?
There are several ways you can get started. You can first read the plugin documentation in the help center. It is also recommended to install different templates from the store and look at the settings. This way you will quickly learn to implement your ideas effectively.